Noise is an acknowledged part of urban and communal living.

External noise, such as traffic, garbage collection, and voices of people on the street, is controlled by zoning laws and noise ordinances. 

However, when it comes to internal noise, such as upstairs or downstairs neighbors, the definition of “too much noise” is very subjective.

If you are dealing with a noisy neighbor, first try having a friendly conversation with your neighbor. Explain to them what’s happening on your side of the common divide and try to work out an amicable solution. 

If speaking with the noisy party fails to remedy the situation, or is not viable, the owner should complain to the board or the managing agent, if the condo is professionally managed. 

If the managing agent is brought in, the board will be informed of the problem and may choose to get involved if it’s determined that there is a nuisance. Their action might range from mandating the installation of soundproofing materials to leveling a fine. 

If the board refuses to intervene and the nuisance continues, the complaining party can take matters into their own hands by suing the offending neighbor and even the board -  if the owner feels that the board has not upheld its responsibility.  

Read more here

Chemistry and communication among board members is critical. 

Here are 5 things to remember to maintain effective and enjoyable board member relationships:

Respect each other

Mutual respect among board members allows for open discussions, different perspectives, and insight on issues that impact the entire community. 

Listen to each other

While debates can be productive, it is important to listen to, consider, understand, and appreciate countering opinions.

Follow directions

The board should look out for the best interest of everyone within the community and never act in individual self-interest.

Be Honest

Clear communication and transparency creates trust and cultivates an environment where community members are more likely to be honest and participate. 

Have fun

Board members should try to have fun while handling association business. This will improve collaboration and communication. 

Learn more here

 If you’re feeling bogged down by violations and are looking to implement a more effective, streamlined process for violation enforcement in your community, this is the webinar for you!

Join Miryam Scanga, licensed Association Manager, and Brian Bosscher, CEO and current Board President, as they discuss the benefits of effective violation enforcement and strategies for executing fair and systematic enforcement. 

Topics include:

  • Why violations need to be enforced
  • Who is responsible for enforcing violations
  • Common enforcement issues
  • Effective vs. ineffective enforcement processes
  • And more!

Register here.

 Whether you are communicating with other board members or reaching out to community residents, your communication strategy should be consistent and should incorporate a variety of mediums.

Here are six ways to communicate within your community association.

  1. Bulletin boards/display screens can be placed in the lobby to advertise upcoming events. 
  2. Email updates are a great way to ensure every association member is receiving all of the information they need. 
  3. Social media accounts can keep your association engaged. However, it is imperative to proactively work with legal counsel to draft a social media policy to avoid repercussions involving liability or litigation.
  4. Community apps may appeal to residents who would like to discuss association events and issues with neighbors but don’t use social media. 
  5. A community website can be used to keep and update association documents, collect assessments, submit maintenance requests, amenity management, etc. 
  6. Community meetings, whether in-person or virtual, are a great space to discuss association matters. 


Learn more here

The State of Illinois, Cook County, and City of Chicago are developing new emergency COVID-19 rental assistance programs.  

Two statewide programs and a program serving the City of Chicago will open in May.

All programs will offer assistance with up to 12 months of unpaid or past due rent and up to 3 months of future rent. 

To qualify, applicants need to:

  • Have experienced a COVID-related financial hardship
  • Be at risk of homelessness or housing instability
  • Have a total household income below 80% of Area Median Income.

View information about the IL Rental Payment Program offered by Illinois Housing Department Authority here. Applications open May 17th.

Learn about additional state and City of Chicago programs here and view a webinar on the programs here

Condo owners who rent out their units may want to pass along this information to their tenants, if they are experiencing financial hardships due to COVID-19.

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