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Establish Trust through Communication PDF Print E-mail

Perhaps the worst possible thing a Board can do (save outright stealing) is to neglect to communicate with the owners.  Failing to communicate breeds suspicion and distrust among owners and may affect the Board’s ability to get their job done efficiently.

 A lack of information creates anxiety and fear, which may then turn to anger and usually the threat of a lawsuit (this is a popular threat when it comes to condo living).  But the communication of information will alleviate owners’ fears and calm the lawsuit-happy beast that has been bellowing about.

When it comes to Board business, too much information is probably not enough.

What Do Owners Need to Know?

The Board is required to deliver the following to owners, in accordance with the IL Condo Act and the Association’s Declaration & By-Laws:

  • Notice of Board and member meetings
  • A copy of the proposed annual budget
  • A detailed annual accounting of the income and expenses of the Association

The Board is also required to make the following available for inspection:

§         The association's declaration, bylaws, and plats of survey, and all amendments of these;

§         The rules and regulations of the association, if any;

§         If the association is incorporated as a corporation, the articles of incorporation of the association and all amendments to the articles of incorporation;

§         Minutes of all meetings of the association and its board of managers for the immediately preceding 7 years;

§         All current policies of insurance of the association;

§         All contracts, leases, and other agreements then in effect to which the association is a party or under which the association or the unit owners have obligations or liabilities;

§         A current listing of the names, addresses, and weighted vote of all members entitled to vote;

§         Ballots and proxies related to ballots for all matters voted on by the members of the association during the immediately preceding 12 months, including but not limited to the election of members of the board of managers; and

§         The books and records of account for the association's current and 10 immediately preceding fiscal years, including but not limited to itemized and detailed records of all receipts and expenditures.

Though the Association isn’t technically required to deliver copies of meeting minutes to the members, providing this information proactively is a great way to keep owners informed and up to date.

Providing regular financial reports to the owners is also good practice and will alleviate much of the anxiety that is created in regards to finances.  Owners have a right to know where their assessments are going, and giving them regular updates will help to eliminate resistance when assessments need to be raised or special assessments levied.  It’s difficult to disagree with numbers when they are presented in black and white (or black and red, as the case may be!)  

Delivering Information

There is a wealth of technology available to help you to communicate with your owners.  Email is indispensable.  An Association website is also an option.  If you can find a way to post documents online for owners to access at their convenience, the Board will save a lot of time in duplicating the delivery of information.  Keep in mind, though, that you will have to deliver paper copies to owners if they do not have computer access.

A bulletin board posted in common areas can provide a constant reminder of Board activities and Association policies, and can be a great place to post meeting notices so that they can’t be missed.

Communicating consistently with your owners and providing supporting documents for Board decisions will instill a sense of trust in the Board.  Boards can work much more efficiently when they have the understanding and support of their owners!

 

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