Conflict is an inevitable part of living in a condo association. However, encouraging kindness and respect can foster a collaborative and positive atmosphere. All board members, residents, community managers, staff members, and business partners should act with civility toward one another.

Associations can foster kindness and civility by listening. Listening is critical to empathy and human connection. When people feel heard, they will feel much more comfortable within an association.

Humor is another way to foster kindness. Humor can help decrease tension and create bonds. Humor can also help communicate decisions that may not go over well with everyone. 

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